Shipping
Carefully packed and delivered so your plants arrive fresh and healthy.
How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery typically takes 3–7 business days depending on your location and seasonal demand.
Do you offer express delivery?
Yes, we provide express shipping options at checkout. Express orders usually arrive within 1–3 business days after processing.
Do you ship plants internationally?
We ship accessories worldwide. Live plants are available only in select regions due to agricultural restrictions and customs regulations.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details so you can monitor delivery updates anytime.
Do you offer free shipping?
We offer free standard shipping on qualifying orders over $75 within the United States. Minimums may vary during promotions.
Can I change my shipping address after placing an order?
Address changes are possible within 12 hours of placing your order. Please contact our support team as soon as possible.
Will I be charged customs fees for international orders?
International shipments may be subject to import duties or taxes. These charges are determined by your local customs authority.
What should I do if my package arrives damaged?
If your order arrives damaged, contact us within 48 hours with clear photos. We’ll review the issue and arrange a replacement or refund.
Returns
Simple returns to ensure you’re happy with every purchase.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging and resellable condition.
Can I return a live plant?
Due to their delicate nature, live plants are non-returnable unless they arrive damaged or in poor condition.
Are return shipping costs covered?
Return shipping costs are the customer’s responsibility unless the item received was incorrect or damaged upon arrival.
How do I start a return?
To initiate a return, email our support team with your order number and reason for return for further instructions.
How long will it take to get my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned merchandise.
Are sale items eligible for return?
Sale and clearance items are considered final sale and cannot be returned or exchanged.
What if I receive the wrong item?
If you receive an incorrect product, contact us promptly and we will resolve the issue at no additional cost.
Orders
Seamless shopping for all your plant and home essentials.
How do I place an order?
Simply add your selected plants or accessories to the cart and proceed through our secure checkout process.
Do I need an account to order?
You may check out as a guest, but creating an account allows easier order tracking and faster future purchases.
Can I cancel or modify my order?
Orders may be modified or canceled within 12 hours of placement before they enter processing.
Do you restock popular plants?
Yes, we regularly restock best-selling plants. You can sign up for restock notifications directly on the product page.
Can I order gift sets or bundles?
We offer curated plant gift sets and bundles, perfect for special occasions or thoughtful home decor gifts.
How do I apply a discount code?
Enter your discount code in the designated field at checkout before completing your payment.
Why was my payment declined?
Payment issues may occur due to incorrect billing details or bank restrictions. Please verify your information and try again.
What should I do if I didn’t receive a confirmation email?
Check your spam or promotions folder first. If not found, contact us to confirm your order status.